Refunds and Returns Policy
We do not normally give refunds if you simply change your mind, or make a wrong decision. Please carefully select the correct product, and ensure that where necessary, relevant notes are added to your order.
Under ACCC regulations, we are not obliged to accept returns based on a "Change of Mind". However we can, at our discretion, apply a restocking fee of 15% + return freight to individual cases. This only applies to items unopened, within 10 business days of order.
You may return most new, unopened items within 14 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.). We will not however, pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We offer a full exchange on goods received damaged (If insurance is chosen on freight, see "Shipping Policy" below) or faulty by the customer. Scrape Armor Australia Pty Ltd will arrange for a replacement product on behalf of the customer with the manufacturer. Proof of damage must be produced by the customer for Scrape Armor Australia Pty Ltd within two (2) days of receiving the goods. No Proof No Claim. A Digital photo is the best option.
Claims made by the customer outside the two (2) day period are then at the discretion of Scrape Armor Australia Pty Ltd to allow or disallow the claim.
Product Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Repair or replacement is at the discretion of the product manufacturer.
In the event that you need to make a warranty claim or wish to return an item, please use the following procedure:
- Contact us by email or by calling 0419 888 131 to inform us of the issue
- We will assess whether the item is returnable to us or not
- If we deem the item returnable, we will provide you with a return authorisation number
- If the item is to be returned directly to the manufacturer, we will provide you with their details
- Unless otherwise stated, freight for all warranties and returns is to be paid by the customer
- The final decision for all warranties is made by the respective part manufacturer/s, not Adventure Ready Off-Road Accessories Pty Ltd, unless we have manufactured the product ourselves.
Shipping Policy
Update: Due to an increase in fraudulent transactions, Scrape Armor Australia Pty Ltd will only deliver to a verified business address, or a residential address with Signature required. No freight will be dispatched with an Authority To Leave. If you are not available to receive delivery, we can send the freight to the nearest depot for collection, or alternatively the courier will leave a card to arrange re-delivery or depot collection.
Standard Shipping prices do not include insurance. If you would like insurance on your freight, please contact us and we will advise of shipping quotes including insurance.
If you opt for standard shipping with no insurance, Scrape Armor Australia Pty Ltd will not be liable for goods lost or damaged in transit.
Free Shipping / Fixed Price Shipping applies only to Metro areas. If you are in a regional or remote area, Free Shipping does not apply. Please contact us for a freight quote.
*Note: Darwin is classed as Regional*
We currently only ship within Australia and New Zealand.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If you are ordering multiple items, please contact us for a bulk shipping quote as palletized freight is generally cheaper.
Scrape Armor Australia Pty Ltd use Toll, TNT, Couriers Please or Australia Post for all deliveries. We currently do not provide the option for customer to arrange their own freight.
Please use their respective Track & Trace facilities to track your order before contacting us for delivery ETA's once tracking info is assigned to your order.
http://www.tntexpress.com.au/interaction/asps/trackdtl_tntau.asp
http://www.couriersplease.com.au/ezytrak
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kg.
Shipping dates are an estimate only, however most items should arrive within 3-10 business days.
Orders are dispatched within 2 business days where possible.
Special order items, or items currently out of stock can have up to a 6-12 week lead time. Please check with us on stock availability before placing your order if an urgent delivery is required.
Customer Service Policy
Scrape Armor Australia Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.
Privacy Policy
Scrape Armor Australia Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Scrape Armor Australia Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Scrape Armor Australia Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Security Policy
When purchasing from Scrape Armor Australia Pty Ltd, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at info@scrape-armor.com.au
Trading Terms
1. Payment
1.1 The Customer agrees to pay all amounts due in clear funds within the agreed timeframe but no later than 30 days from the date of invoice.
1.2 The Customer agrees that if it fails to pay in accordance with this clause, the Company may:
(a) Charge a late payment fee of $50.00 on all amounts paid after the due date;
(b) Charge interest on debts at 15% per annum from time to time;
(c) Charge a dishonour handling fee in the amount of $25.00;
(d) Recover all collection and legal costs and expenses incurred in collecting overdue accounts on an indemnity basis;
(e) Withhold supply;
(f) Sue for the money owing on the Goods or services provided.
1.3 Failure to comply with clause 8.1 will constitute a breach of contract and the Company may treat the whole Agreement as repudiated and act accordingly.
1.4 In the event this agreement has been entered into by more than one party each party shall be jointly and severely liable for any amount due.
2. Default
2.1 If the Customer:
(a) Fails to pay for any Goods or services on the due date; or
(b) Otherwise breached this agreement and failed to rectify such breach within seven day’s notice; or
(c) Cancel delivery of Goods or services; or
(d) Commits an act of bankruptcy or allows a trustee in bankruptcy or receiver and manager to be appointed to the Customer or any of its property; or
(e) Allow a judgment or order to be enforced or become enforceable against the Customer’s property; or
(f) Permits proceedings to be commenced to wind the Customer up or controller, receiver, administrator, liquidator or similar officers appointed to the Customer in respect of any part of its property;
then the Company may enter upon the Customer’s premises (doing all that is necessary to gain access) where Goods supplied under this contract are situated at any time and re-take possession of any or all of the Goods the Company has supplied to the Customer and:
(i) Resell the Goods concerned;
(ii) Terminate the agreement; and
(iii) Sue for any monies owing.
2.2 The Customer will be in default if the Customer does not pay any monies payable when called upon so to do the Customer and the Guarantor(s) jointly and severally acknowledge and agree that the Company is authorised to contact a credit reporting agency throughout the term of the Agreement to obtain a report about the creditworthiness of either the Customer or the Guarantor(s) or both.
2.3 The Customer and the Guarantor(s) jointly and severally authorise the Company to engage in the exchange of information with a credit reporting agency or with other such parties as are necessary to give effect to the contract and to the ongoing relationship between the parties hereto.
2.4 The Company reserves the right to report a Customer's delinquent account to a credit reporting agency should payment remain outstanding for more than 60 days. In addition the Company may refer the outstanding account for debt collection or issue legal proceedings to recover any outstanding invoices. Should an account be referred for debt collection the Customer acknowledges and agrees to pay debt collection charges to be calculated at not less than 20% plus GST and will be incurred on the day the Company refers the matter to their nominated debt collection agency. The Customer shall also be liable for interest and all legal recovery costs associated with such action on a solicitor and own Customer or indemnity cost basis.
3. Security Interest
3.1 The Customer consents to registration of the security interests arising in favour of the Company as a result of these conditions and lodgment of a financing statement in respect of the security interests with the Personal Property Securities Register, and must do everything (including obtaining consents, signing and producing documents, completing documents or procuring that they are completed, and supplying information) which the Company considers necessary or desirable for the purposes of the PPSA including, without limitation:
(a) ensuring that the security interests are registered, enforceable, continuously perfected and otherwise effective in accordance with the PPSA;
(b) enabling the Company to apply for any registration, or give any notification, in connection with the security interests; and
(c) enabling the Company to exercise rights in connection with the security interests in accordance with the PPSA.
Frequently Asked Questions
What does my account status mean?
- Awaiting Payment - You have selected to pay by bank deposit. Once the funds have cleared in our account, your status will change.
- Awaiting Fulfillment - Your order has been processed, and we are either preparing your order for dispatch, or awaiting stock to come in.
- Awaiting Shipment - Your order has been packed and prepared for delivery. Waiting on courier collection.
- Partially Shipped - Some items from your order have been dispatched.
- Shipped - Couriers have collected your order and it is on its way to you!
Company Information
Scrape Armor Australia Pty Ltd t/a Supercar Solutions
ACN: 645 707 857
ABN: 68 645 707 857
Office:
11 Musgrave Street
North Lakes
Queensland 4509
Australia
Contact Us Via:
Phone: (+61) 0419 888 131
E-Mail: info@supercarsolutions.com.au